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The Geometer's Sketchpad® Version 5

Sketchpad License Use FAQ

How do I get Sketchpad?

Sketchpad is a downloadable application. When you first download Sketchpad, it will run in Preview mode. To enable the full functions, you will need to purchase a Sketchpad license.

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What does Preview mode of Sketchpad allow me to do?

Preview mode allows you to evaluate Sketchpad 5, using all of its features except for print and save capabilities. The Preview mode also limits you to 20 minutes per session and is not intended for classroom use.

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Why am I unable to print or save my sketch?

If you have not yet purchased a license, you will be working in Preview mode, which means you are unable to save or print sketches. To enable printing and saving, you must first purchase a Sketchpad license.

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How do I register my Sketchpad license?

When you launch your Sketchpad software, you will be asked whether you want to run in Preview mode, Purchase or Register. Click the radio button to “Register a license on this computer,” and enter the License Name and Authorization Code that was provided to you. Include all characters and spaces exactly as shown. Then click the Register button.

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Is a Sketchpad 5 School/Institution license a non-concurrent or a concurrent software license and what's the difference??

A Sketchpad 5 School/Institution license is a non-concurrent software license.

With a non-concurrent software license, each computer registered with Sketchpad 5 “counts against” the number of computers associated with the license you purchased (e.g. if you purchase a 500-Computer School/Institution license and register on 200 computers, you have 300 computer registrations remaining). Whereas a concurrent license model is based upon the number of users accessing the program simultaneously regardless of how many computers the program is registered. Once again, Sketchpad 5 School/Institution licenses follow the non-concurrent software license model.

With the non-concurrent software license model, we allow the flexibility for Sketchpad 5 users to deregister on a system and register on another system without violating the terms of the License Agreement (PDF). To further support such school/institution registration and deregistration efforts, we have drafted Network Installation guides that include details on registering and deregistering with centralized management applications. You can download these Network Installation Guides (.zip).

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I am unable to register with my Sketchpad License Name and Authorization Code. What is wrong?

First, make sure that you have typed all characters and spaces correctly exactly as they appear in the email or letter Key Curriculum Press sent to you.

If you have entered your License Name and Authorization Code correctly, you may not be able to register because your license has expired. To renew your license, go to our shop.

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How can I find my Sketchpad License Name and Authorization Code?

If you have registered Sketchpad:

You can find your License Name in one of three ways:

  1. In the menu bar, select Help>License Information to display the License Name.
  2. Your License Name is displayed on the splash screen each time you launch Sketchpad.
  3. Finally, your License Name was provided in the email or letter Key Curriculum Press sent when you first purchased Sketchpad.

You can find your Authorization Code from within Sketchpad in the menu bar by selecting Help>License Information to display the last 4 digits of your Authorization Code.

If you purchased your license from Key Curriculum Press and wish to retrieve your full Authorization Code, you can:

  1. Contact Customer Service online.
  2. Call Customer Service toll free at 800-995-6284, Monday through Friday from 6 a.m. to 5 p.m. Pacific Time. Local and International customers should call +1-510-595-7000.
  3. Check the email or letter Key Curriculum Press sent when you first purchased Sketchpad.

If you have not registered, you may find the License Name and Authorization Code provided in the correspondence you receive after placing your order.

If you purchased your license from an International distributor, please contact that company to retrieve your full Authorization Code. Contact information for International distributors is listed here.

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What are the characters listed at the end of my License Name?

We have included this series of characters to hold encoded information about your specific Sketchpad license.

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I never received my License Name and Authorization Code. What should I do?

There are several reasons why you may not have received this information:

  1. Check your junk email box for an email message from Key Curriculum Press.
  2. Make sure that you are either the person listed as the License To or the License Administrator.
  3. You paid with a purchase order or check, and Key Curriculum Press has not yet received your payment.

If you still can’t locate the information, contact Customer Service online or call Customer Service toll free at 800-995-6284, Monday through Friday from 6 a.m. to 5 p.m. Pacific Time. Local and International customers should call +1-510-595-7000. We can re-send the information.

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I believe that an unauthorized user is using my Sketchpad license. What should I do?

Contact Customer Service online or call Customer Service toll free at 800-995-6284, Monday through Friday from 6 a.m. to 5 p.m. Pacific Time. Local and International customers should call +1-510-595-7000.

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Why should I deregister a Sketchpad license?

If you purchased either a Single-User License or a Single-Student Home-Use License, there are two common reasons to do this:

  1. You would want to deregister a license because you have reached your three-registration limit, and you have a fourth computer that requires a registered copy of Sketchpad.
  2. If you purchase a new computer, you will want to deregister Sketchpad on your old computer before registering it on your new one.

If you purchased a School/Institution License or a Multi-Student Home-Use License, there are three common reasons to do this:

  1. Your institution bought a 1-year license and you wish to replace your current licenses with new licenses.
  2. You are decommissioning computers (either to replace them or sell them as surplus/salvage) and wish to ensure that Sketchpad isn’t being used in a non-compliant manner.
  3. Some 1:1 laptop initiatives deliver the computers to students when they graduate minus any software that wasn’t provided as part of the initiative. If you wish to leave Sketchpad on the laptops in evaluation mode (and let students decide if they subsequently want to buy their own copy), all you need to do is deregister the software to remain compliant with your own license.

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How do I deregister my Sketchpad license?

This depends on how you installed Sketchpad. If you:

  1. Installed your license on a single computer, you can deregister while in an Administrator account by selecting Help>License Information in the menu bar. Then click the Deregister button, enter the Authorization Code registered on your system, and click Deregister.
  2. Performed a Network Installation, please reference the Network Installation FAQ.

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I deregistered my Sketchpad license, but it still seems to be registered. How do I correct this?

You will want to make sure that you deregistered correctly and that you made no typing errors. First, re-enter your Authorization Code. Remember to enter all characters exactly as they appear. If that fails, make sure you have the correct Authorization Code. Finally, you may want to contact Customer Service online or call Customer Service toll free at 800-995-6284, Monday through Friday from 6 a.m. to 5 p.m. Pacific Time. Local and International customers should call +1-510-595-7000.

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I have a one-year license. When does it expire?

Your expiration date can be found in one of three ways:

  1. In the menu bar, select Help>License Information to display the expiration date.
  2. Your expiration date is displayed on the splash screen each time you launch Sketchpad.
  3. Finally, your expiration date was provided in the email or letter Key Curriculum Press sent when you first purchased Sketchpad.

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If I still have Sketchpad Version 4, will it continue to work?

We highly recommend upgrading to Sketchpad Version 5, which will allow you to experience the new and improved features of Sketchpad. You can purchase a license for Sketchpad 5 at our shop.

However, if you decide to continue using Sketchpad Version 4, it will continue to work as usual. To make sure you have the latest version of The Geometer’s Sketchpad®, visit Sketchpad Product Updates. Updating your software is free and often solves minor technical issues.

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